About Me
I’m a seasoned Customer Service and Operations Manager with several years of experience leading support teams within the cannabis industry. From managing high-volume, compliance-sensitive call centers to developing training programs and optimizing workflows across multiple markets, I’ve helped cannabis brands deliver exceptional customer experiences while staying agile in a highly regulated environment.
My leadership style is grounded in empathy, strategic thinking, and data-driven process improvement. I’ve successfully built and scaled support departments from the ground up, implemented loyalty programs, improved first-response times, and partnered cross-functionally to bridge the gap between customers and internal teams.
What drives me most is my passion for wellness and holistic healing. I see cannabis as a powerful tool for transformation and relief, and I’m committed to helping brands educate and support customers in ways that are both meaningful and effective. Whether through product education, training frontline staff, or improving operational efficiency, I bring heart, strategy, and execution to every role I take on.
I’m currently seeking remote or Colorado-based opportunities in Customer Support Leadership, Operations Management, Training & Development, or Product Education—with a preference for mission-driven cannabis brands that value healing, innovation, and community.
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